Privacy Policy
Last updated: 2025
Launchpad STEM (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent way. This Privacy Policy explains what personal data we collect, how we use it, how we keep it secure, and your rights under the UK GDPR and Data Protection Act 2018.
This policy applies to:
www.launchpadstem.com
Any products or services purchased via WooCommerce
Any contact made with us via email: ahill@launchpadstem.com
By using our website or purchasing from us, you agree to the practices described here.
1. Data Controller
Launchpad STEM
Email: ahill@launchpadstem.com
We are the data controller for all personal data collected via our website and services.
2. Personal Data We Collect
2.1 Data you provide directly
We may collect and process the following information when you:
Make a purchase on our site
Create an account
Subscribe to email updates
Contact us via email or form submissions
Request resources or download materials
This may include:
Name
Email address
Billing address
Shipping address
Payment information (handled securely by third-party payment processors)
Order history
Messages or enquiry details
2.2 WooCommerce & Order Data
When you purchase from us, WooCommerce collects:
Contact information
Order details
Billing & shipping details
IP address (fraud prevention)
Device/browser info
Payment information is not stored by us. It is processed securely by third-party payment processors such as Stripe or PayPal.
2.3 Automatically Collected Data (Cookies & Analytics)
When you visit our website, we may automatically collect:
IP address
Browser type
Pages visited
Time spent on site
Referral source
Device information
Cookie identifiers
This is used for analytics, site functionality, performance, and security.
3. Legal Bases for Processing (UK GDPR)
We process your data under the following legal bases:
Contract – Processing your order, delivering goods, providing customer support.
Consent – Email marketing, cookie usage (where required).
Legitimate interests – Website security, fraud prevention, analytics, improving our services.
Legal obligation – Tax, accounting, record-keeping requirements.
4. How We Use Your Personal Data
We may use your data to:
Process and deliver your orders
Manage your account
Provide customer support
Email you order updates
Send marketing emails (only with your consent)
Improve our website and services
Respond to enquiries
Comply with legal and accounting obligations
Prevent fraud and enhance security
5. Payment Processing
Payments are handled securely by third-party providers (e.g., Stripe, PayPal).
They may collect:
Card details
Billing information
Transaction data
Fraud-prevention data
Card details are not stored on our servers and remain fully encrypted.
Please refer to your payment provider’s privacy policy for more information.
6. Disclosure of Data
We may share your personal data with:
Service Providers such as:
Payment processors
Website hosting
WooCommerce plugins
Analytics providers
Email marketing providers
Professional advisers (legal, accounting)
Law enforcement when legally required
We do not sell your data and do not share it with unaffiliated third parties for their own marketing.
All third parties are required to keep your data safe and only process it according to our instructions.
7. International Transfers
Some service providers may store data outside the UK.
Where this applies, we ensure adequate safeguards under the UK GDPR, such as:
UK Addendum to Standard Contractual Clauses (SCCs)
Adequacy regulations approved by the UK government
8. Data Retention
We retain your data only as long as necessary for:
Completing orders
Accounting and tax purposes (usually 6 years under UK law)
Managing customer relationships
Marketing data is retained until you unsubscribe or request deletion.
9. Your Rights Under UK GDPR
You have the right to:
Access your personal data
Rectify inaccurate data
Erase your data (“right to be forgotten”) where applicable
Restrict processing
Object to processing based on legitimate interests
Withdraw consent at any time (e.g., email marketing)
Data portability
Complain to the ICO (see section below)
To exercise your rights, email ahill@launchpadstem.com
10. Email Marketing & PECR Compliance
We only send marketing emails where consent has been given (e.g., opt-in box).
You can unsubscribe at any time using the link in emails or by contacting us.
Transactional emails (e.g., order confirmations) are still sent as they are necessary to complete your purchase.
11. Cookies
We use cookies to:
Enable site functionality
Keep items in your cart
Enable secure checkout
Analyse website traffic
Improve user experience
Where legally required, we ask for cookie consent.
Your browser settings also allow you to manage cookie preferences.
12. Children’s Privacy
Our site is not intended for children under 16, and we do not knowingly collect their data.
Please contact us if you believe a child has submitted information.
13. Data Security
We implement appropriate:
Technical measures (SSL encryption, secure servers)
Organisational measures (access restrictions)
However, no online system is entirely risk-free.
14. Data Breaches
If a breach occurs that risks your rights or freedoms, we will:
Notify you without undue delay
Notify the ICO within 72 hours where legally required
15. Links to Other Websites
We are not responsible for external website content or privacy practices.
Please review their policies separately.
16. Changes to This Policy
We may update this policy from time to time.
The updated version will be posted on our website with a new “Last updated” date.
17. Contact Us
For any questions or data requests, please contact:
Launchpad STEM
Email: ahill@launchpadstem.com
If you are not satisfied with our response, you have the right to contact:
Information Commissioner’s Office (ICO)
www.ico.org.uk